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Banking and Cash Automation
NCR Atleos, Diebold Nixdorf, Hyosung America
Computer, Automated Teller, and Office Machine Repairers
These repairers travel to banks, offices, and other sites to diagnose and fix ATMs, copiers, printers, and similar machines. The work is a mix of electronics, mechanical repair, and customer support, so you have to solve problems quickly while keeping equipment in service; the main tradeoff is that the job is hands-on and varied, but demand is slowly shrinking as more organizations replace or reduce the machines they use.
Also known as ATM TechnicianATM Service TechnicianCopier TechnicianOffice Equipment TechnicianBank Equipment Repair Technician
Median Salary
$46,860
Mean $49,820
U.S. Workforce
~73K
7.6K openings per year
10-Year Growth
+-0.9%
79.1K to 78.4K
Entry Education
Some college, no degree
+ None experience
What This Role Looks Like in Practice
Computer, Automated Teller, and Office Machine Repairers sits in the Trades category. In practical terms, this role combines day-to-day execution, cross-team coordination, and consistent decision-making under real business constraints.
U.S. employment is currently about ~73K workers, with a median annual pay of $46,860 and roughly 7.6K openings each year. Based on BLS projections, total employment is expected to decline from 79.1 K in 2024 to 78.4K in 2034.
Most hiring paths start with Associate's Degree in Electronics or a Related Field, and employers typically expect none of related experience. Many careers in this track begin around Repair Helper or Apprentice and can progress toward Lead Technician or Service Supervisor. High-value skills usually include Repairing, Multimeters, Diagnostic Testers & Oscilloscopes, and Hand and Power Tools, paired with soft skills such as Active Listening, Critical Thinking, and Complex Problem Solving.
Core Responsibilities
- Talk with customers to understand what the machine is doing, when the problem started, and what has already been tried.
- Open up equipment and inspect wiring, gears, bearings, and other parts to find damage or wear.
- Clean, lubricate, adjust, or replace parts, then put the machine back together and test it.
- Install new machines and set up the software, connected devices, and operating settings.
Keep exploring: more Trades careers or browse all job titles.
A Day in the Life
01 Talk with customers to understand what the machine is doing, when the problem started, and what has already been tried.
02 Open up equipment and inspect wiring, gears, bearings, and other parts to find damage or wear.
03 Clean, lubricate, adjust, or replace parts, then put the machine back together and test it.
04 Install new machines and set up the software, connected devices, and operating settings.
05 Show customers how to use the equipment and explain basic care, maintenance, or programming steps.
06 Record repairs, parts used, labor time, and billing information in computer systems.
Industries That Hire
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Office Equipment and Managed Print Services
Ricoh, Canon Solutions America, Xerox
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Retail Self-Service and Kiosk Support
Walmart, Target, Kroger
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Computer Hardware and Electronics Service
HP, Dell, Lenovo
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Healthcare and Hospital Systems
Kaiser Permanente, Mayo Clinic, HCA Healthcare
Pros and Cons
Advantages
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No work experience is required, and the role usually starts with short-term on-the-job training, so it is accessible without a long apprenticeship.
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The pay is solid for a repair job: the median is $46,860 a year and the mean is $49,820.
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There are still about 7.6K annual openings, so people leave and retire often enough to create steady replacement demand.
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The work is varied because you deal with electronics, mechanical parts, software setup, and customer questions in the same day.
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Skills transfer across banks, offices, retail, and healthcare, so you are not locked into one type of employer.
Challenges
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Employment is projected to edge down from 79.1K in 2024 to 78.4K in 2034, a -0.9% change, as more machines are replaced or consolidated.
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The pay ceiling is modest compared with many other technical jobs, so moving beyond the mid-$40Ks often requires supervising others or switching fields.
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Remote work is rare because the job is tied to on-site repairs and field visits.
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A lot of the work is physically awkward, from lifting equipment to crouching behind machines and tracing tiny wiring or mechanical faults.
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You can spend part of the day dealing with frustrated customers and urgent downtime, especially when a bank, office, or store cannot wait for a repair.
Career Progression
Repair Helper or Apprentice
0-1 years
$34K-$41K
You help with basic inspections, cleanups, parts swaps, and equipment delivery while learning the tools, machines, and service routines.
Computer, ATM, and Office Machine Repairer
1-4 years
$44K-$53K
You handle routine service calls on your own, diagnose failures, replace parts, and get machines back up before customers lose more time.
Senior Field Service Technician THIS ROLE
4-8 years
$54K-$66K
You take the hardest repairs, handle complex diagnostics, and may mentor newer technicians or support key customer accounts.
Lead Technician or Service Supervisor
8+ years
$67K-$82K
You coordinate schedules, review difficult cases, manage parts or inventory issues, and make sure service quality stays consistent.
Education Paths
Associate's Degree in Electronics or a Related Field
This is the most common path, with 32.97% of workers holding an associate's degree or other 2-year degree.
Post-Secondary Certificate in Electronics Repair
A very common route, held by 31.04% of workers, especially for people focused on hands-on repair training.
Some College Courses plus On-the-Job Training
This is an option for people who start with some college coursework; 7.47% of workers report some college courses, and many employers still train new hires on the job.
Manufacturer or Service Certification
A certificate from an ATM, copier, or office-equipment manufacturer can help you break in even without a degree, especially because employers usually provide short-term on-the-job training.
Key Skills
Technical
Repairing 72%
Multimeters, Diagnostic Testers & Oscilloscopes 70%
Hand and Power Tools 69%
Troubleshooting 68%
Schematics, Wiring Diagrams & Technical Manuals 67%
ATM, Copier & Printer Service Software 66%
Equipment Maintenance 65%
Equipment Selection 65%
Quality Control Analysis 65%
Soft Skills
Active ListeningCritical ThinkingComplex Problem SolvingCustomer ServiceAttention to DetailTime Management Job Outlook and Trends
+-0.9%
Projected growth (2024-2034)
7.6K
Annual job openings
Employment is projected to rise from 79.1K to 78.4 K over the next decade, representing -0.9% growth. Around 7.6 K openings per year include both newly created roles and replacement hiring from turnover.
Remote availability is currently Rare. Demand remains strongest where employers need practical domain knowledge plus modern workflow and data skills.